Contact
Shipping FAQs
When will my order be shipped?
Orders are processed and shipped between 5 and 7 days after they are received. You will be notified via email as soon as your order ships. This email notification will include a tracking number so you monitor its progress.
How much is shipping?
Shipping is calculated at checkout, based on UPS rates. We offer free shipping on orders 100+
Do you ship internationally?
At the moment we only ship within the USA.
Returns, Refunds and exchanges
What is your return policy?
All Sales Are Final
Due to the personal care nature of our products, we do not accept returns, exchanges, or offer refunds once an order has been placed.
This policy ensures that every product you receive is safe, unused, and uncompromised.
Can I exchange a product?
Since we do not accept returns or make exchanges, we strongly recommend that you take the time to evaluate your personal needs. This ensures you choose the product that best fits them, before placing your order. If you need personal recommendations, feel free to reach out to us. We will gladly assist you!
order issues
What if I receive the wrong item?
If you believe you received an incorrect item, please contact us within 3 days of delivery at hello@beyondbodybutter.net
Include your order number and a clear photo of the item you received so we can review the issue. Each case is evaluated individually to determine the appropriate resolution.
What if my order missing an item?
If you believe an item is missing from your order, please contact us within 3 days of delivery at hello@beyondbodybutter.net
Include your order number and a clear photo of everything you received so we can review the issue. Each case is evaluated individually to determine the appropriate resolution.
What if my package is marked as delivered, but I can’t find it?
Once a package is dropped at the UPS facilities, responsibility for the shipment lies with the carrier.
We recommend checking around your delivery area, with neighbors, or with your local post office, as packages are sometimes left in secure or alternative locations.
If you’re unable to locate your package, please contact UPS directly to file a claim or request further assistance. responsibility for the shipment lies with the carrier.
What if my package gets lost in transit?
Once an order has been handed over to UPS, responsibility for the package lies with the carrier.
If your package appears to be lost in transit, we recommend contacting UPS directly to file a claim or request assistance. They will be able to provide the most accurate updates and help resolve the issue.
